RETURNS AND EXCHANGES UNWORN, ORIGINAL AND NEW CONDITION
We are pleased to offer our Return Policy on unworn items in their original, new condition. We have remarkably low return rates and we are proud of the high-quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all DONUM products that have not been worn.
In the case of refunds, a full refund or store credit will be issued after we have received, inspected and confirmed that the returned products were not worn. This process is done within 24-48 hours of receiving the returned items. Once we refund your order, the funds will be available on the original payment account according to the terms, conditions, and practices of your banking institution. We cannot control how quickly the funds are returned to you once we submit the refund. In the case of store credits, you will be notified by email once the store credit is issued (within 24-48 hours of receiving the return). In the case of exchanges, the new product will ship after we have received, inspected and confirmed that the returned product(s) were not worn. This process is done within 24-48 hours of receiving the returned items. Visit this link to print your prepaid return/exchange label.
For more information please read our full Shipping and Return Policy