Upon placing your order, your products will ship within 24 hours with the exception of weekends. We ship Monday-Friday. Any order placed after 1:00 PM Eastern Time on Friday will not ship until Monday mid-day. A shipping confirmation email including the tracking number will be sent to the email associated with the order as soon as the carrier picks up the item and scans the label. Once shipped, the order will arrive in 2-5 days, depending on your location. If you ordered a Custom Made pair of shoes, the expected shipping time is 8 weeks. We will do our best to make it less than that.
Occasionally, we are able to ship internationally. If you are outside of the United States, please write to us at firstname.lastname@example.org and we will let you know if your desired products are available for international shipping to your country and the rates of shipping and duties, which will be charged to you. We only use shipping services that are timely and very reliable. Because of this, international shipping is expensive and is paid by the customer.
RETURNS AND EXCHANGES UNWORN, ORIGINAL AND NEW CONDITION
We are pleased to offer our Return Policy on unworn items in their original, new condition. We have remarkably low return rates and we are proud of the high-quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all DONUM products that have not been worn.
In the case of refunds, a full refund or store credit will be issued after we have received, inspected and confirmed that the returned products were not worn. This process is done within 24-48 hours of receiving the returned items. Once we refund your order, the funds will be available on the original payment account according to the terms, conditions, and practices of your banking institution. We cannot control how quickly the funds are returned to you once we submit the refund. In the case of store credits, you will be notified by email once the store credit is issued (within 24-48 hours of receiving the return). In the case of exchanges, the new product will ship after we have received, inspected and confirmed that the returned product(s) were not worn. This process is done within 24-48 hours of receiving the returned items. Visit this link to print your prepaid return/exchange label.