As soon as you complete your purchase, we start the manufacturing process. We have our own factory and make many pairs of shoes per day. Your order will get in line and will take up to 4 weeks to be ready, but in most cases, it is less than that. We will be sending you updates on the status of your order so you can be at ease with your investment at all times.
Once ready or if you purchased from our existing inventory, we ship Monday-Friday. Any order ready or placed after 1:00 PM Eastern Time on Friday will ship on Monday by mid-day. A shipping confirmation email including the tracking number will be sent to the email associated with the order as soon as the carrier picks up the item and scans the label. Once shipped, the order will arrive in 8 days or less, depending on your location.
Occasionally, we are able to ship internationally. If you are outside of the United States or Canada, please write to us email@example.com we will let you know if your desired products are available for international shipping to your country and the rates of shipping, taxes and duties, which will be charged to you. We only use shipping services that are timely and very reliable. Because of this, international shipping is expensive. If you agree with our quote, we will create a link for you to pay the products, shipping and taxes and we will be glad to start the manufacturing process.
RETURNS AND EXCHANGES UNWORN, ORIGINAL AND NEW CONDITION
We are pleased to offer our Return Policy on unworn items in their original, new condition. We have remarkably low return rates and we are proud of the high-quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all DONUM products that have not been worn.
In the case of refunds, a full refund or store credit will be issued after we have received, inspected and confirmed that the returned products were not worn. This process is done within 24-48 hours of receiving the returned items. Once we refund your order, the funds will be available on the original payment account according to the terms, conditions, and practices of your banking institution. We cannot control how quickly the funds are returned to you once we submit the refund. In the case of store credits, you will be notified by email once the store credit is issued (within 24-48 hours of receiving the return). In the case of exchanges, the new product will ship after we have received, inspected and confirmed that the returned product(s) were not worn. This process is done within 24-48 hours of receiving the returned items. Visit this link to print your prepaid return/exchange label.